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FAQs

Frequently Asked Questions

Why Choose Dreoo Refurbished Laptops?

At Dreoo, we provide high-quality refurbished laptops that are thoroughly tested, performance-checked, and certified by our experts. Every laptop undergoes multiple quality checks to ensure you get the best value at an affordable price.

What is the cosmetic condition of the refurbished laptop?

The device will be in Grade A condition with minimal cosmetic wear such as light scratches or scuffs that do not affect performance. Cosmetic grading follows industry refurbishment standards.

What are the benefits of buying a refurbished laptop from Dreoo?

✅ Cost-Effective – Save up to 40–60% compared to new laptops.
✅ Quality Assurance – Multi-point hardware diagnostics & industry-grade certification.
✅ Eco-Friendly Choice – Device lifecycle extension through refurbishment & e-waste management..
✅ Wide Range of Options – Choose from student laptops, work laptops, and high-performance workstations.
✅ Warranty included on every product

How can I return or cancel an order?

Cancellation: Orders can be cancelled before shipping. Once shipped, cancellation isn’t possible but you can return after delivery.

Returns: If you’re not satisfied, you can return within 7 days of delivery (terms apply).

Contact our support team or visit your Account → Orders section to start the process.

Are Dreoo products genuine?

Yes. We only source laptops, desktops, and accessories from trusted suppliers and brands. Every product is verified for authenticity before being refurbished.

What warranty does Dreoo provide?

Warranty duration varies by product category (generally 6–12 months) and is clearly specified on each product page. Extended warranty plans may be offered, covering hardware components, service support, and replacement as per policy.

What kind of customer support does Dreoo offer?

Our dedicated support team is available via phone, email, and live chat. We assist with product queries, warranty claims, technical help, and after-sales support.

How long does delivery take?

We usually deliver within 3–7 business days, depending on your location. Delivery timelines are shown at checkout.

What payment methods are accepted?

We accept all major debit/credit cards, UPI, net banking, wallets, and cash on delivery (COD) where available. EMI options may also be provided for select products.

Is my data safe when I buy from Dreoo?

Absolutely. All laptops are professionally reset, data-wiped, and restored to factory settings before sale. Your personal data and security are fully protected.

Do you offer student or bulk discounts?

Yes! We offer special pricing for students, startups, and bulk corporate orders. Please contact Sales Team (sales@dreoo.com) for customized deals.

Do Dreoo products come with accessories?

Most laptops include the original charger and adapter. Additional accessories (like laptop bags, mice, or docking stations) can be purchased separately.

Can I upgrade my refurbished laptop later?

Yes. Many of our refurbished laptops support RAM, SSD, or storage upgrades. You can contact our support team for upgrade advice and compatibility checks.